Last Updated: May 1, 2023
At Baby Shop, we want to make your shopping experience as smooth as possible. This policy outlines our shipping procedures, delivery timeframes, and return guidelines.
We offer the following shipping options for domestic orders within the United States:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-5 business days | Free on orders over $50 $5.99 for orders under $50 |
| Express Shipping | 1-2 business days | $9.99 |
| Next Day Delivery | Next business day (order by 12 PM EST) | $19.99 |
We ship to select international destinations. International shipping rates and delivery times vary by country and are calculated at checkout. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.
Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a shipping confirmation email with tracking information once your order has been shipped.
We currently do not ship to P.O. boxes or APO/FPO addresses. If you have special shipping requirements, please contact our customer service team before placing your order.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return most items within 30 days of delivery for a full refund or exchange.
To be eligible for a return, your item must be:
The following items cannot be returned:
To initiate a return:
If you received a damaged or defective item, please contact our customer service team immediately at support@babyshop.com or call (123) 456-7890.
For standard returns, a flat return shipping fee of $5.99 will be deducted from your refund. If you are returning an item due to our error (wrong item shipped, defective product, etc.), we will provide a prepaid return shipping label at no cost to you.
Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed to the original method of payment within 5-7 business days. Please note that it may take an additional 2-5 business days for the refund to appear on your account, depending on your payment provider.
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures the fastest processing time and availability of your preferred item.
If you receive a damaged, defective, or incorrect item, please contact our customer service team within 48 hours of delivery. Please provide:
We will work with you to resolve the issue promptly, which may include sending a replacement item or issuing a refund.
If you have any questions about our shipping and returns policy, please contact us:
Customer Service
Email: support@babyshop.com
Phone: (123) 456-7890
Hours: Monday-Friday, 9 AM - 6 PM EST